All items offered on sonic-shoes.com are made-to-order. This means that when you place your order, we make that item/s just for you, one at a time for the best quality!
All shipments are sent by UPS, FedEx, Or Yanwen Express. The order will be sent to the address you enter at the checkout. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.
|Australia & New Zealand||
|Other Location*||Free Shipping|
WHEN WILL I GET MY ORDER?
Your orders shall be shipped out from our warehouse located at: Asia and China factory.
Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:
SHIPPING & HANDLING
Delivery Time = Handling time + Shipping time
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Order cut-off time will be 05:00 PM.
|Region||Commitment Handling time||Commitment delivery time||Commitment timeframe|
|North America region (excluded Mexico)||1-2 business days||5-10 business days||6-12 business days|
|Europe & UK||1-2 business days||5-10 business days||6-12 business days|
|Australia, New Zealand, Chile and other regions||1-2 business days||5-10 business days||6-12 business days|
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 business days, please contact us firstname.lastname@example.org.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us email@example.com. or call us +8615911038767
DO YOU SHIP WORLDWIDE?
We provide shipping to these countries:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC, Hawaii, Rhode Island.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malaysia, Philippines, Singapore, South Korea, Israel, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, South Africa, Costa Rica, Monaco.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any questions or comments, please do not hesitate to contact us
Contact us: firstname.lastname@example.org